Postflow statuses explained
A Postflow has its own status, and every item in it has a status too. Together they tell you whether cards are on their way and where they are waiting.
Postflow statuses
| Status | What it means |
|---|---|
| Active | The Postflow accepts items and releases them according to its send rule. |
| Paused | The Postflow accepts items but releases nothing. Held and ready items wait until you resume. |
| Archived | The Postflow rejects new items and can no longer be changed. |
The Postflows list also shows what needs you: "3 need a fix" for items with a problem, "12 held" for waiting items, and Approval when the Postflow requires approval.
Item statuses
| Status | What it means |
|---|---|
| Needs attention | The item has a problem, such as an invalid postal code or a missing field. It waits until you repair or cancel it. |
| Suppressed | The address is on your suppression list. The card is never printed or charged. |
| Held | The item is waiting for its send rule, for funds, or for a paused Postflow. |
| Pending approval | The item waits for an Approver. |
| Ready | The item is released and will join the next production run at its cutoff. |
| Scheduled for run | The cutoff has passed and the item is part of a production run. It can no longer be cancelled in the portal. |
| In production | The card is being printed or has been handed to PostNL. |
| Completed | The production run is complete and the card is on its way. |
| Failed | The card could not be produced. Its charge is refunded. |
| Cancelled | The item was cancelled and will not be sent. |
You can cancel an item while it needs attention, is held, pending approval or ready. Open it and choose Cancel item. With prepaid billing, its reservation is released.
The progress of one item
Open an item to see its progress: Received, Ready to print, Scheduled (or In production) and Sent, each with its date. Warnings explain what stops it, and Details shows the full history.
Where to look
The Flow tab of a Postflow shows the counts per step, and the Activity tab the counts per status and the age of the oldest held item. Items that need attention are the ones to act on. See Fix items that need attention.
Open a support ticket in the portal. Tell us what you tried and, if you can, which item or Postbatch it is about.