Plans and what they include
Your organisation runs on a plan that PostBuddy assigns. A plan has a monthly fee, a set of limits and a set of features. You see it in Billing.
See your plan and usage
- Open Billing. The Overview tab shows your plan name and its fee per month.
- Choose the plan to open the details. You see your usage against each limit, for example "3 of 5 Postflows".
| Limit | What it means |
|---|---|
| Postflows | The number of active and paused Postflows. Archived ones do not count. |
| Items this month | The number of items released in the calendar month. A hard cap stops new items; with overage at list price the extra items go through at the list price. |
| Webhook endpoints | The number of endpoints you can register. |
| Fonts | The number of fonts you can upload. |
| Storage | The space for your images and fonts. CSV imports and exports are temporary and do not count. |
| Products | The products you can design and send. |
Your plan also sets the maximum number of rows in one CSV import.
Features
| Feature | What it unlocks |
|---|---|
| QR tracking | Trackable QR codes with a short link and scan counts. |
| Samples | Ordering a printed sample of a template version. |
| API access | Live API keys, so your own systems can create real mail. Test keys always work. |
| Production run schedule | Seeing production runs, cutoffs and the expected delivery date, and choosing a later run for a Postbatch. |
When you reach a limit
PostBuddy refuses the action and tells you which limit stops it, for example when you create a Postflow beyond your limit or publish a trackable QR code without QR tracking. Test mode is never limited.
You cannot change your plan in the portal. Contact PostBuddy to move to another plan.
The monthly fee
The fee is posted on the first day of each month. With prepaid billing it is taken from your balance; with invoice billing it appears on your monthly invoice. Organisations in a trial pay no fee. See Read your invoice.
Open a support ticket in the portal. Tell us what you tried and, if you can, which item or Postbatch it is about.